PRIVACY POLICY

Last Updated: March 1, 2026

1. Introduction

Lena G Insurance ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS messaging, email communications, appointment reminders, and website tracking tools.

By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

Contact Information

We may collect your name, email address, phone number, and mailing address when you:

-Submit forms

-Book appointments

-Request information

-Contact us directly

Communications Data

If you opt in, we collect your messaging preferences and maintain records of consent, opt-ins, and opt-outs for SMS and email communications.

Usage and Device Information

We may use cookies, pixels, and analytics tools to collect data such as:

-IP address

-Browser type

-Pages visited

-Website interactions

Appointment and Service Data

If you schedule an appointment or request services, we may collect details related to those interactions.

3. How We Use Your Information

We use your information to:

-Provide requested services and customer support

-Send appointment confirmations and reminders

-Send SMS and email communications you have opted into

-Improve website performance and marketing efforts

-Maintain compliance records for opt-ins and opt-outs

-Protect against fraud and ensure system security

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and understand how our website is used.

You may disable cookies through your browser settings. Please note that some features may not function properly if cookies are disabled.

5. How We Share Your Information

We do not sell your personal information.

We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.

We may share information only in the following cases:

Service Providers

We may share information with trusted third-party providers who assist with:

-SMS and email delivery

-Appointment scheduling

-Customer support systems

-Analytics tools

These providers are only allowed to use your information to perform services on our behalf.

Legal Requirements

We may disclose information if required by law or to protect our rights, users, or business.

Business Transfers

If Lena G Insurance is involved in a merger, acquisition, or asset sale, your information may be transferred. Any new entity will be required to follow this Privacy Policy.

Additional Compliance Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing is limited to service providers supporting operations such as customer service.

All use cases exclude SMS opt-in data and consent. This information will not be shared with any third parties.

6. Your Choices

SMS Opt-Out

You may opt out at any time by replying STOP to any message. You will receive a confirmation and will no longer receive messages unless you opt in again.

Email Opt-Out

You can unsubscribe from emails by clicking the unsubscribe link included in the email.

Access and Correction

You may request access to, correction of, or deletion of your personal information by contacting us.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

8. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

9. Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised "Last Updated" date.

10. Contact Us

Lena G Insurance
Garner, NC

Phone: 919-815-4139
Email: [email protected]